Amit J Bhattacharyya

Hi I'm Amit J Bhattacharyya and I am Passionate about Products & Software.

Amit J Bhattacharyya's Bio:

Amit J Bhattacharyya is a technology leader with more than 15 years of perseverance and accomplishments in enterprise application software product development & solution architecture, customer management & business analysis, product & project management and mature understanding of all SDLC & ADLM phases rooted in extensive hands-on experience. Successfully managed deliveries of high value projects involving large enterprise software applications in enterprise billing systems, subscriber management & revenue management systems in Telecom BSS/OSS domains besides other CRM & e-commerce development projects in other business domains like Satellite radio services & Cloud hosting businesses generating annual revenues in the range of 1 to 5 billion dollars. Strong Subject Matter Expertise on varied aspects of Telecom Billing systems, CRM, CMS, Customer onboarding & Subscription management (Trial conversions & subscription up-sell), Payments (gateways & platforms) & Enterprise Revenue management through end-to-end solution designing, problem solving, building & implementing COTS products delivering Telecom BSS/OSS solutions for CRM, Order Management, Pricing, Service management, fulfillment and provisioning, rating, billing (Pre-paid, Post-paid, Convergent), Invoicing, A/R, Payments, Collections, Refunds & G/L covering all aspects of Order to Cash lifecycle of revenue management. Very successfully managed the delivery of customer expectations in multi-million dollar B/OSS Enterprise Go-live projects at more than 10 customer locations including Fortune Global 500 companies in South Asia, Middle-east, Europe & the Americas

Amit J Bhattacharyya's Experience:

Development Team Lead, Enterprise Technology at Rackspace
September 2014 - Present | San Antonio
Lead the design & development of Oracle BRM customizations by architecting billing system solutions & integrations with multiple systems. This provides the platform for end-to-end stack of financial and revenue management solutions for monetizing and billing of different Cloud platforms & services. Review configuration management plans for managing release management of production grade software deliveries using distributed SCCS systems. Work with functional analysts to finalize business user stories covering functional requirements through the Scrum processes. Lead Agile development by identifying, estimating and planning development work through the Sprint planning processes. Monitor development progress through tracking of task executions in development Sprints using leading Agile Application Development LifeCycle Management (ADLM) tools. Work with QA, Business & Dev-ops teams through Acceptance testing phases & Production deployment exercises for the Go-Live of software deliveries on Production systems.
Senior Project Manager at Tarshan LLC
January 2013 - August 2014 | Greater New York City Area
o Senior most member and SPOC face of the Tarshan team of consultants at client site; Owned both the roles of a Senior Senior Solution Architect and consulting team Project Manager providing enterprise solutions to complex business needs on highly customized Oracle BRM-based enterprise billing and CRM systems supporting 25M+ subscribers. Served as Scrum Master; designed and developed Sprints in projects; Managed Scrum deliveries for production releases. Gathered, documented and analyzed business requirements, finalized functional requirements, Created Proofs of Concept (POCs) artifacts. Communicated with client stakeholders to present solutions and gain buy-in. Mentored and trained new hires . Worked with cross-functional teams to assist with analysis of system architecture, feasibility studies, RFI response evaluation and vendor solution evaluation feedback to Executive Management. Authored HLDs and used development estimates in project planning phases to establish development & other project task timelines in project plans and other related project management artifacts.
Senior Solutions Architect at Tarshan LLC
January 2010 - December 2012 | Greater New York City Area
Owned Solution Architecture designs and ensured alignment of solution design with requirements. Played active part in also guiding developers in the application development life cycle Used his assertive SME skills & results-focused approach to quickly understand concerns of diverse stakeholders and provide quick solutions / answers / turnarounds to diverse queries / problems to other cross-functional teams like Product Management, Finance, Business Intelligence, Data Quality, QA, Supply Chain, Operations and other teams. Very proficiently managed multi-stakeholder communication during complex interactions with Client Partners/Vendors in Integration projects to ensure perfect Solution Integration and achieve overall project & system objectives thus completing key project milestones set by Program & Project Management Offices (PMO). Assisted with design of integration roadmap, advised on invoicing redesign, and managed roadblocks to achieve on-time go-live and drastically reduce system downtimes. Successfully managed crisis situations during UAT and effectively multi-tasked to resolve multiple issues.
Product Architect at Oracle
June 2007 - November 2009 | Bangalore, India
Served as Oracle BRM IDC Architect, project manager and Subject Matter Expert for billing system product design, domain knowledge, and solution ideas on CRM, Telecom Billing systems, Post-Billing processes and other Telecom BSS domain areas in Telecom arena and other industry verticals. Performed RDM and gap analysis; developed functional specifications, prepared POCs and LOEs, built product Roadmaps, helped Product Marketing & sales teams with Onsite Demos and presentations. Presented regular status and issue reports, including reports for Customer Advisory Board (CAB) meetings, senior executives, stakeholders, technical teams, and project resources; always presenting the right information in the right format to the right audience. Recognized for accomplishments in product development & software architecture, customer relationship & expectation management, crisis management / pain point resolution, cross-team conflict resolution, and team leadership. Successfully delivered artifacts fully supporting Product Management initiatives related to go-to-market strategy objectives to deliver modular packaged products contributing to end-to-end Communications Solution Strategy and integrate with multiple order management, inventory, network management, and mediation systems. In International client engagements, Championed Customer satisfaction by quick turnaround to critical production issues through close collaborations with field teams, technical support, engineering development, PMO, QA & Release Engineering teams and ensured smooth management of Customer SLAs & resolutions. End-to-End solutions in account creation, service fulfillment, billing, invoicing, payments, adjustments, refunds & collections, general ledger. Held primary responsibility for product design and integration of Oracle BRM 7.4 invoicing with Oracle BI Publisher enabling enterprise clients to design customizable invoices
System Analyst at Ness Technologies
2003 - 2007
Senior Software Engineer at Satyam Computer Services Ltd.
2002 - 2003
Software Engineer at Satyam Computer Services Ltd.
2000 - 2002